Home > categories > Textiles & Leather Products > Carpet/Rug > does Empire have warranty on carpet?
Question:

does Empire have warranty on carpet?

got new carpet it stained does they carpet have warranty? and they damaged my walls mad them dirty made wholes and chipped off the paint

Answer:

Holes in the wall are unacceptable although some scratches on the lower walls and baseboard are to be expected. If you have a stain master carpet it is guaranteed. Check the paperwork that came with it. For the prices they charge they should fix everything.
They should warranty it if the carpet itself has a stain blocker warranty. Not all carpets do. Check your paper work for the type you have. Any good company will have given you paper work on the stain properties. Damage to the walls will fall on the installers shoulders. Take pictures and start complaining ASAP. Empire should contact the installers and make them pay for it. And your salesperson will handle the warranty work as far as filing a claim. Don t give in if it brand new and has a warranty. Most carpet warranties go from 5/7/10+ years and go on a pro rated basis if the carpet is older than a year. Any questions you can e mail me through my avatar. GL

Share to: