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identity theft, wells fargo bank?

can anyone help me? my family has had identity theft from our own bank! they opened up a high yield trust account without our permission (since we already have an account with them, they had access to all our pertinent info - ssn, driver's license number, address, accounts), and we didn't know until we got a letter from them asking for our signatures. we found out that the person who did this has been doing so for a long time, and has been dealt with, but have had to purchase idenitity theft insurance (which is no cheap thing!) for all members of our family as a result. they had no apologies, no sympathy for what they had done. when we went to the bank, they were merely apathetic to the entire situation.what can be done for us? who can i file complaints/charges with? will this affect my credit? overall, this is a scary thing to consider, when your bank who has all your info can use it to their means and advantagethanks for reading

Answer:

why did they only eliminate me like that? because of the fact there became no fee to them conserving you as a shopper! based your funds and your month to month balances, i'm stunned they even gave you a checking account! Sue them for what precisely? Your ex BF became and probable nonetheless is a ineffective beat! it would fee you greater to document a declare in small claims court docket than you probable lost! You constructive as heck won't be in a position to locate the money for hire an criminal expert! the ideal you're able to do, perhaps, looking on how plenty time has elapsed is make a criminal grievance against your now ex BF. Why you probably did no longer do this on the time (a certainty no longer coated on your tale) i do no longer understand! next element I knew as i'm waiting to pay attention back, i'm getting a letter from a debt sequence company. i do no longer be attentive to roughly you, if i became suspicious approximately my account, i'd have surely walked in a Wells Fargo branch in man or woman and reported it! purely curious, the place did you discover ways to administration your funds and stick to up on stuff? For some reason you entered right into a kind of trial and blunder! regulation journey, are you kidding you have discovered a efficient existence lesson (which i'm hoping you get carry of the lesson). btw - have you ever pulled all the credit document from all 3 bureaus, i'm going to guess you have some greater surprises you weren't even attentive to!
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I know Wells Fargo has had some ID Theft issues. Most of them came from a woman there who was framed. It took her a while, but I think she's cleared her name now. You'll want to file complaints with the appicable federal and state banking regulators sec /answers/bankreg.htm and the Federal Trade Commission ftc As for the identity theft insurance you purchased. Look closely at what it actually covers and the claim filing and reimbursement process. Most of the ID Theft insurance policies really don't do much for you. I can provide you an ID Theft service that is probably a lot better than what they are doing and cover the whole family for under $40/month.
Contact your state Banking Examiners office. Wells Fargo has serious problems with identity theft in its employees. I have been a victim and I was a direct deposit customer and they took over $3,000.00 from me and I was told that I could not be refunded the amount stolen. The bank examiner has the power to shut Wells Fargo down if they opened an account improperly without signatures or complete documentation.

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