My telephone doesn't work. No Dial tone. When I plug the phone into the box outside the phone works so that tells me it is the wiring going into or in the house. The phone repairman put in a new phone box outside because the old one wasn't accessible anymore (we accidentally built a porch over it) when he did that he spliced the wire going from the old box to the new box. The wires that he spliced hang down under the porch. There are 4 wires coming out of each wire, but only two are spliced together. Should the other two be spliced also? I'm thinking maybe they were but my dog has messed with them. The phone service went down all of the sudden and I don't really know anything else to check. Any ideas?
each phone line uses a pair of wires (2 wires) these wires would normally be green/red or blue/white and solid blue for line 1 and if needed yellow/black or orange/white and solid orange for line 2... you did the first step in troubleshooting to know that the trouble resides inside your home... so when you call into your line does the phone ring busy (or go straight to voice mail) or does it just keep ringing.... if it rings busy (or straight to VM) then there is a short on the line... this is possibly a defective phone, a phone that is off the hook, or a bad jack or wire... if the phone just keeps ringing, then there is a broken wire somewhere...... since the old NID is no longer accessible, you may need to run a section of wire from the new NID to one of the existing jacks in your home to back feed the jacks... if you do this i recommend disconnecting the wire that is going from the new NID to the old NID, as if you reverse the polarity you may end up shorting out your line with the new wire...
