Less than a yr ago i got a sofa sectional w- 2 recliners a sleeper. Less than a month after i bought it i had some friends spend the night the sleeper closed on them. Nobody got hurt thankfully. I then called Ashley Furniture the next morning complained. I did have a warranty insurance on the couch. I had to spend months complaining 3 mos later they send someone to look at it. It takes him another month to send a replacement sofa. I got the new sofa in so i felt it was safe i had my parents sleeping on the bed and it closed injured my 64 year old dad. (He has back problems anyhow). I felt it could have been the hard wood floors making it close up. So i got carpet installed under the sofa area. Well sure enough my best-friend was here sleeping over. It closed again injured my friends knee. I called told them all this asked if there was a recall on this sofa they said no. The model # is 8890397. I can't find the sofa on the website anymore. Where can i go to find out.
Don't be afraid to insist on speaking to the higher ups in the company. Do your research and find out who the owner and/or CEO is, and find out how to contact them directly. They don't want a lawsuit or big drama either. The little guy who answers the phone when you call customer service is not going to be very helpful. Be prepared to show sales receipts for the sofa, and copies of medical bills from the injuries. It doesn't require a lawsuit to get reimbursed for injuries. But it might take a while to convince them to that you really want this taken care of. My husband had a weird thing happen to his car, which was clearly due to a flaw in the design of the car. (He pulled in to a parking space, when he backed out his front bumper snagged on something and fell right off the car.) He wasn't injured, but it was an $800 repair. He had to really push for it, but they finally cooperated because $800 is much cheaper for them than a lawyer and bad publicity. Don't give up, just because the first person denied your claim
If somebody was REALLY injured, a lot of attorneys will jump on this case. It will not cost you anything. Call a personal injury attorney and go for a consultation.
You answered your own question your kids are brats...I for one wouldn't let anyone who viewed her own children as brats watch my kids overnight. They are worried about the permanent psychological damage you and/or your kids will do to theirs. I have some friends whom I love, but can't stand their kids or way of dealing with kids, you are one of those people. Or maybe it's your racist attitude I mean what the he** does the fact that your husband is white have to do with this query?
Is Ashley the manufacturer..?... or just the 'dealer'? I would find the tag that tells who manufactured the couch and call them directly. Search for them on the net if you have to. Keep going up the management ladder at Ashley until you get some satisfaction. Bottom line is that you are not happy with the product....make them make it right.
It doesn't matter whether they are making or selling the sofa any longer. The important thing here is that you take action QUICKLY! If your warranty is like most...it probably has a one year expiration date. If it's longer...then great. Either way, you need to contact the company and let them know what has happened and that this problem has occurred on several different occasions. Then, you need to tell them that they need to replace your sofa, but not with the same model you had before. There is obviously a manufacturer's defect here that they don't want to admit to. I would let them know that you want to go into their showroom and pick out another (comparable) sofa and have them deliver it to your home when the pick up the defective unit. Let them know that if they give you any argument, you're going to contact your attorney. I doubt they'll give you any grief after that. Perhaps this time you may want to stick with something that does not fold out? Good Luck! The Coach
