I'm student at the university and we have a part of project assignment about a real estate company wants to put mission for the Customer Care DepartmentCan any one give me some points for Customer Care Department in real estate????
Or you could be referring to Property Management. Are you sure they are asking for Customer Care? What suggestions did they give you to search this out?
You're in a university? Your university has low standards. You need a class in basic grammar before you tackle real estate. Real estate is dirt and sticks, it doesn't need customer care. A real estate company is entirely about customer care. Obviously everything a real estate salesperson does is customer care, except charging customers the exorbitant commissions. What you're really asking is, What is a realtor's job. Go to an open house next Sunday and ask one.
I don't know of a real estate company that has a customer care department. Real estate agents are self employed in the sense that they usually only make what they develop individually such that customer care is their individual priority and they wouldn't likely be comfortable letting someone else take the reigns for that (out of fear another person would do a poor job or potentially develop a relationship with the client and steal the client for themselves). But there are times when an agent is too busy to take care of some tasks of their job and that is where an assistant comes in handy to receive client calls, schedule appointments for showings from other home buyers and other agents, helping to develop marketing materials and ads, and helping with organization skills the agent lacks (cough cough).
