I hired a contractor (he is owner of the business as well) to replace old gas heating boiler in our house. It was in last October He installed high efficiency boiler that reduced our gas bills, but our happiness was short lived , since the problems started in December. The boiler stopped working because of faulty igniter,.Called the installer took him nearly 12 days to replace. After that it stopped working 6 or 7 times. I would call him, he would show up in 2 - 3 days, fix something and the heating was back. This time it stopped working again, but the installer never showed up, calls left on his voicemail but no reply. The boiler is NTI- TI-150. We had to buy portable electric heaters and in December, when there was no heat for 12 days, we had to keep gas burning in a stove, in addition to electric heaters. The installer is nice guy, but I had enough of it. I am thinking to ask him to replace the boiler with something more reliable. What should I do if he refuses? Should I sue him?
Report the installer to the local better business bureau. Go to the Manufacturer's web site and find another local service provider.
call manfactor of unit an tell them what has happend an they will send someone new to fix of replace
I would guess you should contact the manufacturer to see if they have any suggestions. Also, it may be that your new boiler may not be large enough, or mismatched with your heating system, ie. hydronic wall or floor heating radiators. The 150 is fairly small, and usually for one zone of heating, as far as I could tell, without knowlege of your old system/boiler number, etc.You should call the man and insist he honor his contract, as I suspect the cost on that wasn't cheap. There are other issues to consider with the NTI furnace as well, apparently from this website below.
you should call the better business bureau and file a formal report then take him to court if he refuses to replace this boiler with a fully functional one for free my dad is a contractor here in md and his home owners dont play one time he bought a door for this woman on sale for 100.00 norm 300.00 to save her money because she is a senior but her contract stated her door should cost no less than 300.00 and even though he did it to benefit her and her husband he is currently being sued and has been reported to the bbb i wish u luck
Hire someone else to make repairs to the boiler and any changes that are required to keep it running correctly, then ask the original installer to reimburse you for those expenses. If he doesn't, then take him to small claims court...you should easily win that judgment..but you may ultimately need a lawyer to get your money back. Sorry for your bad luck.
