I purchased a Rowe sofa close to 5 years ago for around $1000. The frame recently broke- quite bad, too, as it's now entirely on the floor- and, when I called the original retailer, I was told I would have to pay for labor on the sofa, although the warranty is a limited lifetime warranty that protects against breakage caused by manufacturing defects. There is no mention of labor costs in the warranty. Does anybody know about sofa/furniture warranties, specifically this company's? Does anyone have a phone number, besides 800-421-7693, that I can call and actually speak with a human?Thank you!
I havent used this company, but I had a sofa bed where the actual bed collapsed and pat of it was resting on the floor rather than being attached to the side of the couch..(which meant that it was useless as you couldnt sleep on it and there for you couldnt fold it away and sit on the couch).it was still under the 5 yr warranty all I had to do was to get the couch to the retailer and they repaired it with no cost to me.... I dont see why you should have to pay for labour costs when its under warranty good luck
