I had a sofa specially made and a rocking chair covered, it cost me approx ?1,200.The company told me the sofa would last a lifetime, now only after 4 years the sofa is has holes in it where the material has worn away, it only has very light use, and my partner is the only person that sits on it,The rocking chair has had no use at all as it is in my spare room, so whether that will wear in the same way I do not know.I phone the company, and he said he would part re-cover the where it has gone in holes, but the problem is I do not want this as I am sure it will wear away again in a couple of years.Does anyone know my rights in this matter?
Frankly, I don't think you are going to get anywhere with this. I would try to see if they would give you some money instead of recovering the sofa. If you get it recovered, the recovered parts won't match the rest of it. I'd see if they will give you a cash settlement. These kinds of warranties are really not worth much! Ask for cash!
