I have a 2 car steal roll up door with a Genie 1024. It's by far the slowest opener I've seen. On my 3rd door I have an old American Door co opener and it's at least twice as fast. The springs on the door are well balanced. I tested them by disconnecting the opener and ensuring I could open the door by hand with just two fingers. Is there some sort of speed adjustment? BTW it's been slow since the day it was installed.
Having this same issue right now. Mine sound exactly like what Bruce A described. I can hear the motor staying in the soft start speed rather than normal speed. Any suggestions?
Boy, talk about a slow opener! If a opener opens a door 7 per second it will only take 12 seconds for a 7' high door to open completely. Otherwise his comment about the slow start/slow/stop, meaning that the normal speed part of the opener has went bad so it will run in slo-mo. At least it's opening. You will probably end up replacing the board. Not sure it that model has lifetime warranty on parts or not. I have been selling genies (not that model) for over twelvew years and only had that same thing happen one time.
Well, the Genie openers are designed to open at 7 per second, so a standard door (7') will open in a little more than ten seconds. The 1024 has a soft-start feature which opens the door more slowly at first, then speeds up to normal. It could be that yours is stuck in the soft mode. If that's the problem, I can't tell you how to fix it, but a serviceman could (if no one here can explain it). If it's a problem with the motor, you'll have to resort to the guarantee (they offer a lifetime warranty on the motor and gear assembly), and lots of time communicating with them. Good Luck
