Hotel front desk reception service flow?
If guests do not book, there is room, should be introduced to the guests can rent the type of room, price, location. Waiting for the guests to choose and ask the guests to ask, there is no room, should apologize to the guests, and to the guests about the hotel, ask if you need help. Can help them.
If the guest booked the room, please wait a few times and check with the guest according to the name or unit used when booking.
If you are answering the phone, just visualize the guests, nod and smile, indicating guests waiting later. If you are dealing with the documents at hand, you should always pay attention to the arrival of the guests.
When the guests enter the hall, two meters away from the total station, should be visual guests, to the guests smile and greetings: "Sir / Miss, Hello! (Good morning / good afternoon / good evening)."
Membership card, VIP card is generally valid to stay, otherwise invalid. (Reception to modify the price must be noted that the reasons for the opening price change orders).
