we had new carpet put in about four months ago .the carpet was suppose to have been scotch guard .the carpet gets dirt very fast .is there anyway or any place to send a piece for testing to make sure it was the right carpet
I was told by the carpet layer from Discount City Carpets when laying my new (solution-dyed nylon twist) carpets about 18 months ago that new carpet comes Scotchguarded and it is removed with steam cleaning.
On the receipt it should state the carpet brand. Depending on the carpet, some carpets come with a stain free warranty of so many years (5-7 years). If your carpet was less than ?7.00 sqm, the possibility is that it has no stain free warranty. Ask your retailer about the carpet you bought, say your not happy with how dirty it has got in so little time. Ask them about the warranty. If the carpet has worn too fast, whether you have a warranty or not you can request a check. Process for replacement of faulty carpet; 1) inform the retailer of your carpets fault 2) The retailer will organise a visit by themselves or the manufacturer representative 3) If after a check your carpet is deemed faulty you will be given a form to fill in, put the fault, and your name e.t.c. the retailer or manufacturer representative will fill in the technical details, such as the position of the fault e.t.c. 4)Depending on the extent of the fault, but the representative will normally diagnose whether or not the fault will receive a automatic replacement or whether more testing will be required. 3) Wait up to 3 weeks to receive your replacement carpet; no money will be required from you, the manufacturer will pay for the replacement and fitting.
