Should I return the motorcycle?

I purchased a motorcycle (for my son, a KDX50) from, Keene Motorsports (in Swanzey NH), the transmission had no oil in it, the gas was full, the 2 stroke oil looks like it has sand in it and one rear shock was about to fall off, they can‘t find the owners manual and won‘t get me one, on closer inspection there are signs of previous use; both foot pegs are heavily scuffed on the bottom, the brake lever looks like it might be bent and is scuffed on the end (all of this is more than just a showroom-drop-on-the-floor). Should I return the bike and reverse the charges? Should I complain to Kawasaki? Should I complain to the NH Atty Gen Consumer Protection board? Or something more creative?

Go back and talk to the Salesman. Stand your ground, explain your dilemma, but don't go in with a 'chip on your shoulder'. If no satisfaction there, go with Manager above him, then the OWNER of the business. Be sure to report them to The Better Business Bureau if you still have not resolved this issue. Call Kawasaki as the last resort. Good luck.

Go back and talk to the Salesman. Stand your ground, explain your dilemma, but don't go in with a 'chip on your shoulder'. If no satisfaction there, go with Manager above him, then the OWNER of the business. Be sure to report them to The Better Business Bureau if you still have not resolved this issue. Call Kawasaki as the last resort. Good luck.

IMMEDIATELY!---This means tomorrow if possible---return the bike and demand a refund due to defective merchandise. I would demand to speak to the manager or owner of the dealership. they can't find the owner's manual and won't get me one. This is utter bullcrap. They can easily order one from Kawasaki. Even private individuals can order service manuals from Kawasaki. It sounds like this dealership is a very shady operation. You may have grounds for a suit against them on various grounds: They sold you a used bike and claimed it was new. If they fail to return your money, you even may have a case of fraud. If you get no satisfaction from the dealership when you try to return the bike and get a refund, I would suggest hiring an attorney to pursue legal actions. And BTW thank you for revealing the name of this dealership so that others are warned of their practices. Kawasaki is probably not to blame in this instance, but it might be wise to notify their corporate offices as to the practices of this dealership. Manufacturers don't like a bad rep and may cancel the dealership franchise if they get too many complaints such as this.

If this was supposed to be a new bike, you definitely have a case. If used, deal with the dealer, starting at the salesman, and if he does not help, go straight to the owner. It is their responsibility to work down. Do not waste your time dealing with underlings, always start at the highest level of responsibility. If new, report it to the proper state motor vehicle bureau department, at the same time, send the dealer manager a letter telling him you are doing this. This almost guarantees you get yor case heard by proper people, and results. Tomcotexas

IMMEDIATELY!---This means tomorrow if possible---return the bike and demand a refund due to defective merchandise. I would demand to speak to the manager or owner of the dealership. they can't find the owner's manual and won't get me one. This is utter bullcrap. They can easily order one from Kawasaki. Even private individuals can order service manuals from Kawasaki. It sounds like this dealership is a very shady operation. You may have grounds for a suit against them on various grounds: They sold you a used bike and claimed it was new. If they fail to return your money, you even may have a case of fraud. If you get no satisfaction from the dealership when you try to return the bike and get a refund, I would suggest hiring an attorney to pursue legal actions. And BTW thank you for revealing the name of this dealership so that others are warned of their practices. Kawasaki is probably not to blame in this instance, but it might be wise to notify their corporate offices as to the practices of this dealership. Manufacturers don't like a bad rep and may cancel the dealership franchise if they get too many complaints such as this.

If this was supposed to be a new bike, you definitely have a case. If used, deal with the dealer, starting at the salesman, and if he does not help, go straight to the owner. It is their responsibility to work down. Do not waste your time dealing with underlings, always start at the highest level of responsibility. If new, report it to the proper state motor vehicle bureau department, at the same time, send the dealer manager a letter telling him you are doing this. This almost guarantees you get yor case heard by proper people, and results. Tomcotexas