Telecom set-top boxes are home network barriers, how to deal with?
A: please confirm whether broadband access is normal, if you can not access the Internet, please follow the broadband troubleshooting process; if the Internet is normal, please go to step two.Two: Please restart Modem and set-top box. If the fault still exists, please proceed to step three.Three: check the Modem and cable set-top box is normal, you can view the concrete are respectively connected to the set-top box and the interface of Modem light is green light (green light normal), if the red light, then try to insert or replace the cable tight Modem other port, if the conditions are a good replacement cable, restart the set-top box to see whether the problem disappears. If the fault persists, proceed to step four.Four: please check the broadband and iTV network connection, if you use a router or have the routing function Modem, switch, please remove the routing, disconnect the computer, a single set-top box directly connected to Modem, restart the set-top box to see whether the problem still exists. If the fault persists, please call the telecom customer service hotline for advice.
How do you do? I hope the following answer will be helpful to youITV set-top box is connected to the network can not be normal, there will be this tip, you check the set-top box to a cat or a router connection, disconnect the connector to connect once a broadband can confirm normal Internet account, no arrears.
If you can't recover, you can call the customer service to arrange for the staff to deal with it."Change wings, 4G!"!" "New paragraph 177 Liang collocation of popular 4G mobile phone, let you enjoy faster and more extreme, out of the ordinary experience!" More exciting content, please pay attention to Anhui Telecom online business hall.Please pay attention to the latest preferential activities announced by the Anhui Telecom online business office and the official micro-blog.Thank you for your support to the China Telecom for a long time. Wish you a happy life, thank you!
