Urgent for management rules and regulations of the cafe

Have any good Suggestions, such as staff late problem, customers, etc., are put forward, thank you

In order to regulate the behavior of employees, is established. It covers the all the work of the house shall comply with the system, the employee shall be to the code of conduct to regulate their own behavior, enhance their own quality, and promote the development of our store healthy functioning. 1, employees should be loyal to their duties, and strive to do their own job, abide by the rules and regulations of the house. 2, the employee should obey leadership arrangement, not leadership. 3, the staff should be on time to and from work, and not to be late, leave early or absent, the person that arrive after 15 minutes after the time for being late, 15 minutes before the work was not approved absences to leave early, late or leave early absenteeism cumulative three times remember once. 4, employees must work with the uniform, wearing a work card, grooming. 5, employees are not allowed to be long hair, nails, jewelry to do light make-up work. 6, employees before work should do a good job cleaning, various items neat, the bar to check whether equipment material deterioration, and well ahead of the preparation. 7, go to work time not allowed to make or receive personal calls, more is not allowed to use phone in the store do private affairs (except for special cases). 8, go to work time not to receive a visitor, do something that has nothing to do with the job. 9, staff should pay attention to civilization, talk to use civilization terminology, treat guests to enthusiasm, do smile services, welcomed the guest into a sound, the guest has to send sound. 10, when the waiter order to skilled, must have the proper recommendation, may not be strong, the guest pay to quickly and correctly. 11, the employee should take good care of public property, not allowed to talk loudly, do three light (walk light, talk is light, the light), the workplace should be cleaned after work every day, close the power supply, doors and Windows, clean and inspect the site, safety first.

4, alone 1) take the "menu" (1/3), fill in ramadhin, number, name of the waiter; 2) the first list for the new list, expressed as a "N"; 3) fill in beverage name and quantity; 4) to order single cross on the cashier, signed by the cashier. 5) give the cashier first; 6) a second, sanlian to take drink bar. 5, service pre-dinner drinks 1) holding tray, services with your right hand; 2) stand in the guest right edges are drinks into the glass. 6, listen to the order 1) come to the guests, with a smile, eye contact guest, stand on guests on the right side; 2) listen to the guest's order, the first male after female, clockwise principle; 3) repeat guest point content, after approval by the guest, back to leave. 7, services, bread and butter 1) put bread in a bread basket, butter (each 2) butter dish in a pad of paper; 2) stand in the guest on the right side, put in the bread basket and butter before guests butter plates. 8, listen to the single 1) will be the guest order content into "order"; 2) to the bill, signed by the cashier. 3) order single 1/3, the first "to the account in Taiwan, the second to the kitchen, the first triple to run main dish. 9, adjust the tableware according to the dishes 9.1 checkpoint dishes on the menu, the required accessories, such as whether to need burning car, etc.; 9.2 according to the request of guests order, decorate the tableware; 9.3 salad fork in the fork on the left side of the Lord, salad knife at work on the right side, soup sand law the right of the knife. 10, according to the rhythm of serving meal. Head dish soup salad, main course desserts 11, dinner service 11.1 service juicing 1) standing in the

Objective: to grasp the cafe service procedures Application: 1, the guest to the coffee shop, by the host/hostess welcomed the guests. 1.1 welcome to the guests 1) open the door, in lead within a table. 2) meet the guest going to 2 meters outside, out of the clients, left hand holding the menu; 3) to guests smile, say hello, so, the dear Mr/miss call. 1.2 ask reservation: ask whether the guest book. 1, book: to accept booking, ask the guest's name, the number of reservation, dinner time, contact method, and the special requirements of the guests. 1.3 if the guest have reservation, take it to the predetermined table in advance. 1.4 if the guest is not scheduled, and Numbers into the corresponding table according to the requirements of the guests. 1) ask the guest whether smoking, and into the smoking or non-smoking section respectively; 2) ask guests have other hobbies, such as a window or a corner seat; 1.5 guide table 1) pull a chair for ladies, after waiting for the table, will push chair; 2) will the napkin folded into a triangle, spread on guests lap (do) and the surface of the hall attendant cooperation; 3) open the menu and drink list from the right to the guests; 4) back two steps, turned to leave, quickly back to the receptionist. 2, room attendant pour cold water 1) in the guest on the right side; 2) with his left hand gently picked up the cup; 3) pour water to water glass center, in order to show respect for the guests; 4) pour water eight full; 5) gently placed a guest on the right. 3, room attendant to appetizing drink list: aperitif wine ask the guest, and repeat guests a drink by name.

Refer to the following content, combined with the actual appropriate modification. A, coffee shop attendant job responsibilities * * cafe attendant job responsibilities 1, consciously abide by the cafe within each rules and regulations, work arrangements 2, the letter table side, instrument and generous, attire, address to attend the meeting. 3, completes the responsibility area according to the requirement of environmental health 4, completes the tableware, to make the replacement 5, strictly abide by the coffee shop within the service program 6, familiar with the dishes and price provided in the cafe and characteristics. 7, ready to accept Taiwan, Taiwan, improve the utilization rate of more than one. 8, do a good job finishing end, completes the fire prevention, guard against theft. 9, take an active part in professional training, and constantly improve the service skills. * * the cafe service procedures

13, coffee or tea 1) within the sugar bowl put 2 bags in sugar, 4 bags of coffee crystal sugar, 6 pack sugar; Milk cup to pour 1/2 milk; 2) put sugar cup, milk cup at table in the middle; 3) his right hand coffee bottom plate, put the coffee cup, TSP in front of a coffee cup, between the guest is right in his hands; 4) for guests with tea/coffee pot pour two-thirds full, put in the pot of the guest on the right-hand side, not the guest at the border people, should be out. 14 and checkout 15, fujian 1) for the guests to pull chair; 2) to say goodbye to the guest, welcome guests again.