What is a five star hotel?
Hotel reception hall basic requirements1. The reception hall is spacious, luxurious and light enough. 2, with the size of the hotel, five star adaptation of the total service desk, the total service desk has Chinese and English signs, district section, setting up reception, inquiry, checkout, 24 hours, there are staff on the job. 3, to provide message service, a one-time total bill payment service, credit card service, 18 hours to provide foreign exchange services. 4 of the total service desk provides the hotel service collateral, hotel price list, in the English version of city traffic map, the tourist traffic maps, city and national tourist attractions, transportation schedules, newspapers and magazines etc.. 5, 8 hours of direct domestic and international hotel reservations, insurance box, hotel and guest open at the same time set the gate guard service, full-time Porter, duty manager, lobby manager. 6, in the non operating area guest rest place, providing store tracking service and arrange taxi service, lobby and main public areas have disabled access ramp, equipped with wheelchair. 7, at least can provide services in 2 languages (English is the required language), the operator can at least provide services in 3 languages (English is the required language), a variety of instructions and services with at least English also said in the text.
Five star hotel standards, more words, I suggest you use the computer to view, and I hope you can adopt the basic requirements in 1, the hotel function is reasonable, easy to use, safe. 2, hotel interior and exterior decoration, high-grade, construction and decoration use luxury materials. 3 、 internal public information graphic symbols conform to LB/AT001 standard. 4 、 central air conditioning system. 5, with background sound system. 6, there are five star hotel to adapt to the computer management system.
