Hello,We are having a problem with our power cable and that being that most time whenever we insert the power cable into the back of the laptop the orange light at the front of the laptop does not always light up. We think the problem lays with the power cable, because it has been tugged and dropped before on many occasion.So, is it possible to buy a power cable for our Toshiba laptop, and we have retained the sticker. We think that the Toshiba part no is PA3396E-1ACA and the model no is PA-1650-02.So is it possible to buy a new power cable?
at toshiba service center
it sounds as if the jack plug on the board needs doing. it is a common problem and reasonable in cost to repair.
Try Toshiba website click on accessories... or ask customer services where you can get one from
It is possible that your cable may have some broken wires inside that are causing your problem, or it may be the board as mentioned above. The board that is being referenced is the power connector inside your laptop and it's connection to the system board. What can happen is the electrical connections (solder joints) from the connector to the board become broken/loose and you have an intermittent connection. I have re-soldered these for friends when theirs go bad, otherwise a replacement system board would be required. I have also seen where the small leaf spring contact inside the connector becomes flattened and has poor contact as well (if this is the type of connector you have). You could check this with a good light and look inside the hole, there should be a center pin contact and a leaf contact along one side that should come down about halfway into the hole to the pin. To test where the problem is, connect your cord to your laptop, now hold the connection very still at the connector and wiggle, twist, push, and bend the cable at various points to see if the light at the front of the computer goes on or off. Now also test the plug at the computer by carefully moving it up, down, around in various ways to see if the light goes on or off. Wherever you find your problem is where you'll need to fix. If it is the power cable, yes, you should be able to buy a replacement. Try Toshiba's website or google the numbers you have to see what turns up. Hope that helps explain things better. Best of luck.
