Car service front desk reception service flow
6, the management board to use. The management board shows the situation in line with the actual situation of the repair vehicle. 7, the reception of the vehicle to track the whole process until the customer left 8, pick up the process, if the increase or maintenance items (or need to communicate with the customer) must be completed by the receptionist. If the technical problems can not be expressed clearly, please ask the customer to the reception desk, let the master explain. 9, the valuation card, car calendar card in the receptionist to describe the maintenance of the project and maintenance costs, confirmed by the customer signature.
In the maintenance of vehicles, the receptionist to clear its dynamic. The first thing to work is to check today there are a few in the repair vehicle, what is the state now, when the time to pay. 11, after the inspection, the receptionist must once again check to confirm (especially painting, overhaul and accident car), before informing customers to mention the car
3, always keep smiling service (including leadership / colleagues). 4, on duty to work on time to guide the station (except lunch break), and do a good job guiding the station and the front of the health, as well as work preparation (computer boot / telephone transfer / document finishing, etc.) 5, timely delivery. Always concerned about the customer, do not let him have the feeling of being left out
The So what are the work processes and precautions for car repair receptionists? First, the front desk reception duties need to note: 1, out of time, say hello. New users submit business cards. 2, the admissibility of the vehicle to check whether the appearance of the body is intact, whether the use of internal functions and whether there are valuables, etc., should be confirmed with the customer one by one, let the signature (see: how can you help me?) 2,
Car repair front desk business receptionist, can be said to be a maintenance business professional image of the spokesperson, through its work to help the average distribution of the daily workload of enterprises, increase the number of maintenance orders and the number of parts for the enterprise to increase profits, Reduce rework, improve labor efficiency, and then optimize customer satisfaction and loyalty
