Ask you a very urgent question, I forgot my password, I set up a device lock, but my phone lost, how to do
This situation can only be through the computer side of the landing safety center complaints to re-set the password, confidential information. Complaints: Security Center - Password Management - Appeal (pictured below), the complaint page will prompt the complainant to re-set the password and the second-generation password protection after passing the account complaint. As far as possible to provide this number of earlier use of records, the staff is based on the applicant submitted by the evidence of the adequacy, primitive and correctness to determine the comprehensive, as long as the applicant submitted more evidence and consistent with Tencent's record , Will be able to pass the complaint. After successfully submitting the application form, Tencent will be in 72 hours (24 hours fast) will be sent to the complainant to fill out the contact email. Members complain only 8 hours. After the complaint will be received, Tencent will be sent to the complainant's success message, through the mail in the receipt number, the success of the complaint by e-mail prompts can re-set the password, confidential information.
Can be set by the Security Center or use other mobile phone to download the device to support the function of the phone lock settings, the specific operation is as follows: Mobile phone: use other mobile phone to download the device to support the function of the phone, log on, through confidential security verification, Your login device can be protected; computer side: login security center = "account protection =" login protection = ", uncheck the" verify the phone version when login (device lock) ", can be canceled after verification.
This situation can only be through the computer side of the landing safety center complaints to re-set the password, confidential information. Complaints: Security Center - Password Management - Appeal (pictured below), the complaint page will prompt the complainant to re-set the password and the second-generation password protection after passing the account complaint. As far as possible to provide this number of earlier use of records, the staff is based on the applicant submitted by the evidence of the adequacy, primitive and correctness to determine the comprehensive, as long as the applicant submitted more evidence and consistent with Tencent's record , Will be able to pass the complaint. After successfully submitting the application form, Tencent will be in 72 hours (24 hours fast) will be sent to the complainant to fill out the contact email. Members complain only 8 hours. After the complaint will be received, Tencent will be sent to the complainant's success message, through the mail in the receipt number, the success of the complaint by e-mail prompts can re-set the password, confidential information.
