I recently had new carpet installed in my home, and I was confused that the name of the color I picked out at the showroom was called quot;Fawn's Leapquot;, but 3 weeks later when the installers arrived, the tag on the carpet roll was named quot;Creston Winter Minkquot;. I called the carpet store and asked them if this was the same carpet I picked out since it seemed a bit lighter in color. They assurred me that it was the same carpet, and that the factory that made it uses that name, whereas the store uses the other for generic purposes. I kept a swatch to compare later on at the showrroom. But is this common with the carpet industry?
Many stores do this to confound shoppers. If they've gone to all the time, trouble, and expense to help someone find the ideal color, they don't want that customer going to a discount outlet.
This has happened to me with drapery...I think it's quite common, the colour was exactly the same.
Yes, it's common. The correct reason would be for inventory and stock purposes. Each one has to record a name so as not to conflict with another product.
theres 2 scenarios that fall into play here.1st- the carpet mills produce the carpet in large lots, some mills give their product a name others a number.carpet distribitutors and stores are able to give carpets whatever name they like, hence the reason you go to home depot w/ a lowes name and you cant find the name but the exact carpet. for example: my carpet distributor has a product line made by shaw mills, called apt +2, but its the only place to find that name. a store that i worked for dealt w/ masiland mills , almost everything that came from that mill had a store given name like the owners sons nickname for example. it makes it seem like that carpet is exclusively made for that store, also, not all dyes are mixed the same way giving a variance in dye lot (the difference between your swatch and the sample. 2- worst case, you picked out a carpet and the store you bought it from found a comparable piece for less money and ordered that thinkin you wouldn't notice the difference and they put even more money in their pocket. go back to that store and see if they have a rug by the name you got and not ordered, if so check the price if different i would seek legal retribution
