I had new stone tile laid in my bathroom. 18 x 18 pieces, diagonally laid. One piece by the edge must have been stepped on by one of the tile layers as they were leaving and it got pushed down, so it‘s not level with the rest of the tiles by a small fraction. Its not noticeable if you walk on it with shoes, but if you walk on it barefoot or if you get down and feel it with your hands, there is clearly a noticeable difference. The flooring company refuses to come back and fix it claiming I did it. The piece is on the edge butting up against carpet from the bedroom. Is there any way I can make this tile level myself to avoid the hassle of trying to sue or file complaints against the flooring company? Maybe cut out that one piece without damaging and just put a new layer of the cement underneath it? I don‘t know. I‘ve never done tiling before.
I assume it's ceramic tiles, not vinyl? It's probably the wood subfloor or wood tile underlayment, you can use some wood screws underneath the floor to tighten the plywood to the floor joists. Of course, that might mean opening up the ceiling below, but that's probably easier to patch than the tile floor. Or, you remove some of the tile grout, and screw into the joist from above, then re-grout. That could be tricky- you need to know exactly where the floor joists are.
you can pick up a small tile saw at any tile /flooring outlet.it has a serrated edge for cutting into the grout that is around the tile.once you have removed the grout you should be abel to insert a wide blade putty knife under the tile and tap it in easy to loosen the tile once it is free clean the area of any adhesive and reset the tile.it is a shame that the co who did the install refused to come back and do the repair.if i were you i would file a complaint with the better business bureau in your area.good luck
