I moved my computer from one house to another and after connecting everything, and calling the cable company to install the cable modem, I am unable to connect to the modem. The computer is a 5 year old Dell Dimension 4500 with Windows XP. I had Comcast before, but now I'm hooked up with Time Warner. They brought a new cable modem and I verified the modem works correctly on another computer. Also, after setting up the hard drive and monitor, etc whenever I turn on the computer, a black screen appears with the message Plug and Play Configuration Error with an option to press F1 or F2. Pressing F1 allows the computer to boot up normally. Could these two problems be related? Any help is greatly appreciated.
You either dont have something plugged in right or one or more of your pc cards have come loose in their slot.
did you plug the other computer into the modem first? i only ask this as many cable providers use mac or network address authentication - it could be that your ISP will now only accept the mac address of the other computer - you can change the mac address by looking at the network cards settings on the computer that works and copying to your other
If you are using a usb 2.0 port to connect your cable modem to the older pc usb 1.0 that may cause a problem. Check your device manager for Composite USB device, remove it and reinstall the modem driver. You may still have problems if composite usb device reinstall itself, it can be tricky to stop this from happening on an older pc. I would suggest getting an Ethernet adapter card ($20) and just using an Rj45 cat5 or 6 cable from your pc to the modem, it is much easier setup for an older computer. *Your network connections service might be disabled, you can turn it on in control paneladministrative Tools then double click the network connection service and start it, then check for your network connections icon. *rebooting your modem should provision a different mac address to your ISP. *If your network connections service is already started then your modem driver or Ethernet driver may not be installed properly, are they listed in your device manager
