I took out the extra battery pack and tried working it with the battery slot inside it. I've fully charged the battery but the camera just won't turn on anymore! Is there something I'm doing wrong? Please Help !
Hey! Jim A. we need a Canon expert here to help!
Your description doesn't quite make sense. You camera only has one battery slot, the only way you can use an extra battery pack at the same time is with a battery grip. Are you you using a BG-E5 battery grip? If so, are you saying you removed the grip, put a charged battery in the camera and it does not work? Does it work if you put the grip back on the camera? Have you tried contacting Canon at 1-800-OK-CANON (1-800-652-2666)?
