if you just turned on a brand new heater in a brand new house. I smelled gas also. Is that normal?
They are set up like that on purpose. That kind is more of an office type that forces an inspector to come out and reset it. However if you search for your model's service manual online, you can learn to do it yourself. Search: alarm pannel service manual
HmmI've uploaded a short video demonstration of it for you, it should be up until October1st.
