I sold my sofa on a social networking site and got quite alot of interest. .someone came round to view it and was happy to leave a deposit..they came round again yesterday to help take it apart and we helped to deliver it and put it back together at their place, the money was exchanged and I left. Today I got a phone call complaining about the sofa saying there not happy with it saying its all worn and and want some money back! Do I have to refund them the money??
Tell them you want money for the delivery and setup you performed.
I wouldn't. They saw it twice before they paid for it, so they knew what they were getting. If they don't like it they can sell it themselves. But if it's on a site that allows reviews of sellers, you might want to consider a partial refund, particularly if you expect to be selling things that way in the future.
NO. They came and viewed the sofa. They came back and were pretty intimate with the sofa by way of taking it apart. Then, they handled it once again when they moved it and even another time when they put it back together. After which, they paid you. They were well familiar with what they bought for the price they paid. Their time to negotiate had passed once they agreed to buy it for the price you advertised for it or the price you agreed to sell it for. If they have buyer's remorse, then, well, that is their problem, not yours. You advertised an item for a price. They came and looked a the item bought it, picked it up and paid for it. Did you force them to do any of which? NO. DONE DEAL.
No, you do not need to give them their money back. Caveat emptor in this situation.
