.....is that BAD? did he kill my vacuum cleaner? does anyone know about this?
Hi its Darran at Dyson. We would strongly recommend that your Dyson vacuum cleaner is not used to clear up ash from a fireplace or stove. Dyson vacuum cleaners are designed and tested to pick up normal household dust and debris and are not tested for this purpose. We would advise thoroughly cleaning the filter(s) or replacing if you are unable to clean them properly, and ensuring you clean as much of your machine through with a slightly damp cloth. If you need any help with your Dyson, please do not hesitate to contact us on 08002980298 (UK) or 1866MYDYSON (US). Kind regards Darran Dyson Customer Service
Hi there, I have been repairing vacuums for over 10 years now and YES it is bad. Not the end of the world though. Trouble is the fine material at the base of any fireplace etc is too fine and light for the cyclone system. What will happen is that a larger amount of the ash will go through to the washable filter and the cage holding it. This will reduce airflow to the motor causing it to run hotter. Because the motor is running hotter the carbon brushes in the motor will wear much quicker and will fill up the post motor filter. If you continue to use the vacuum you will burn out the brushes and ruin the vacuum. Simple fix - remove all filters and the dirt bin and turn the machine on. This will allow any dust in the motor to get out. Then replace your washable filter - dont bother washing it and reusing it - it just won't work Clean your dust bin thoroughly Get a different vacuum for cleaning out the stove
The dyson is an awesome vacuum, I have one. However, when it comes to vacuuming ashes, a shop vac is the way to go. You can clean up your precious dyson by rinsing all the filters, the plastic container and anything else that looks ashy. I've rinsed it all in the sink and let it dry in the sun. Just don't put the motor in the water. The dyson is very friendly and cleanable. I've done this several times with my small dyson ball and it's still kicking. I've even rinsed hoses, etc. everything but the motor/main machine. congrats to you for buying a great vacuum, but stay away from ashes!
