I have a Xerox Phaser 8560N with this error 13,387.48: The ink loader CYAN thermistor circuit is open. Does anyone know how I would fix it? Serious answers only please.
Per the Service Manual: 1 Check that the ambient room temperature is within specifications. Is the room too cold or too hot? If yes, fix, if no - Go to Step 2. 2 Ensure ground integrity (there's a procedure for that in the manual). Are all components grounded properly? If yes - Go to Step 3. If no - Resolve ground integrity. 3 Inspect and reseat the wiring to the ink loader. Check for open wires. Did this correct the problem? If yes - Go to Step 4. If no - Replace the I/O board or the Combined Right Cable. 4 Run the appropriate Ink Melt test. 1 = Yellow 2 = Cyan 3 = Magenta 4 = Black Did the test pass? If yes - you're done. If no - Replace the Ink Loader. There's a lot to checking and fixing Xerox printers, especially solid ink printers because of their unique technology. Also, you have be very careful to not spill the melted ink until it's cooled enough if you're moving the printer or taking out the printhead.
